Maintenance and Operations
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To ensure that our customers are successfully achieving their business objectives with C4BSolutions products, C4BSolutions is committed to providing the highest quality service to our customers through dedication, expertise, and professionalism. C4BSolutions customer support is available via a variety of contact methods, including telephone and email, to assist, troubleshoot, and resolve specific issues.
C4BSolutions designs our solution to meet 99.9% uptime and 24×7 operations, with the exception of scheduled maintenance windows.
Our Maintenance and Operations (M&O) team includes process linkages between development and maintenance to assure development tasks do not take away resources or operational stability from ongoing maintenance tasks. Our management structure provides for clear delineation of development and maintenance activities, and all of our resource management and change management processes provide steps to assure resource needs and system impacts are assessed and monitored from both perspectives.
The M&O team has the right combination of experienced staff, adherence to service management processes, state-domain knowledge, and local presence to provide the best possible M&O support to you.
C4BSolutions provides complete M&O services that include incident management, defects resolution, and hosting and disaster recovery. With these offerings, C4BSolutions’s clients experience seamless integration between the client, third party vendors, and C4BSolutions Technology teams, allowing for a Self Service approach that best fits the support needs. C4BSolutions implements a phased approach to service delivery. The initial phase is identifying subject matter experts at both the state and C4BSolutions and developing a dedicated incident management process.
